Gabriel Pizza

With 38 locations in Ontario & Quebec, Gabriel Pizza approached us with an ambitious request. They wanted to make web and mobile ordering available for their bigger, better pizza.

Challenge accepted.

Quick, online pizza ordering options in Ontario & Quebec are a little...thin.

Bigger, better pizza. Faster, funner UX.

Online ordering is not a new business. In fact, in 2018, it is a relatively old business in internet years and many of the technical best practices have been tried, tested, and accepted. So where can you make 10x improvements? The experience offered to the customer, both in terms of the personality of the product and how fast, accessible, and intuitive it is. Having identified these areas as our battleground, our team gets to work: By re-positioning the Gabriel Pizza brand, we opened it up to a younger audience, and through developing hundreds of user stories, we set out to remove as much friction from the ordering process as possible.

Fewer screens. Faster check-out.

While we may disagree with famed VC Peter Thiel's politics, we fully embraced his belief that great products must be 10x better than your competition to succeed. To achieve this, we gave pizza a personality.

Created with love. And also Vue.

Our development team took on four major challenges:

  1. Building a visual pizza builder, which would need to accommodate for unique toppings used by Gabes.
  2. Ensuring workflow integration with the client's in-house call centre.
  3. Creating a custom admin panel that would allow for the simple management of store information and other critical operational tasks.
  4. Integrating with the POS to reduce duplication of systems and operational confusion at the store-level.

We opted to build the Gabriel Pizza Online Ordering System in Vue.js, an open-source JavaScript framework (trusted by companies like Facebook, Netflix, and Alibaba) which allows us to design exceptional interfaces that can be incrementally scalable.

Grabbing a larger slice of the pie.

Our creative, design, and content teams collaborated with our in-house media and analytics managers to develop a campaign that would blanket much of Eastern Ontario and Western Quebec with Gabriel Pizza ads that could be found on digital display, social, search, out-of-home, and other traditional formats.

Chances are, if you live in Ottawa or Gatineau and look at your phone you've experienced our campaign!

With the new Online Ordering System ready to launch, we produced a sweeping advertising campaign to announce that, finally, Real Pizza Is Now Online.

The reception to Gabriel Pizza Online Ordering has exceeded expectations. In the short time since launch, the product is experiencing 2x higher sales volume than initially projected. Stay tuned for more updates and enhancements!

Services

  • User Journey Mapping​
  • Product Strategy
  • Visual Design
  • User Experience
  • User Interface
  • Web Development
  • Analytics
  • Branding & Creative
  • Marketing Campaigns

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